FFeedlegible

Legal

Refund Policy

Last updated: August 16, 2026

This Refund Policy applies to paid subscriptions for Feedlegible, operated by NOVA NORTH CONSULTING LLP. How you are billed depends on how you signed up:

  • Installed from the Shopify App Store: billing is handled by Shopify and charged to your Shopify invoice. Manage or cancel your plan from your Shopify admin under Settings → Apps and sales channels.
  • Signed up directly on feedlegible.com: billing is processed by Paddle, our merchant of record, which handles tax and payments globally.

1. 14-day money-back guarantee

If you are not satisfied with the Growth plan, you may request a full refund within 14 days of your initial subscription payment. No reason is required. Email us from your account email and include your subscription details, or use the billing portal to contact support.

2. Recurring renewals

After the 14-day window, subscriptions are non-refundable. Because the Growth plan unlocks full-catalog audits, AI rewrites, and analytics immediately, we do not issue partial refunds for unused time in a billing cycle. You can cancel at any time to avoid future charges — access continues until the end of the current paid period.

3. How to request a refund

  • Shopify-billed: email us at support@feedlegible.com from your account email. App Store charges appear on your Shopify invoice, so refunds are arranged with us directly.
  • Paddle-billed: open the Paddle billing portal from your account page, select your subscription and choose "Request a refund", or contact support.
  • Refunds are issued to your original payment method within 5–10 business days.

4. Cancellation

Cancelling stops future renewals but does not automatically refund the current period. You retain access to Growth features until the period ends, then your account reverts to the Free plan.

5. Service interruptions

If Feedlegible experiences a verified outage that materially prevents you from using paid features for more than 3 consecutive days, contact us and we will credit or refund the affected period at our discretion.

6. Contact

For refund questions, contact NOVA NORTH CONSULTING LLP at support@feedlegible.com, or through the Paddle billing portal.