Refund Policy

1. 14-day money-back guarantee

If you are not satisfied with the Growth plan, you may request a full refund within 14 days of your initial subscription payment. No reason is required. Email us from your account email and include your subscription details, or use the billing portal to contact support.

2. Recurring renewals

After the 14-day window, subscriptions are non-refundable. Because the Growth plan unlocks full-catalog audits, AI rewrites, and analytics immediately, we do not issue partial refunds for unused time in a billing cycle. You can cancel at any time to avoid future charges — access continues until the end of the current paid period.

3. How to request a refund

• Open the Paddle billing portal from your account page.
• Select your subscription and choose "Request a refund" or contact support.
• Refunds are issued to your original payment method within 5–10 business days.

4. Cancellation

Cancelling stops future renewals but does not automatically refund the current period. You retain access to Growth features until the period ends, then your account reverts to the Free plan.

5. Service interruptions

If AgentShelf experiences a verified outage that materially prevents you from using paid features for more than 3 consecutive days, contact us and we will credit or refund the affected period at our discretion.

6. Contact

For refund questions, contact NOVA NORTH CONSULTING LLP at vmehta2401@gmail.com, or through the Paddle billing portal.